Three products that get sold under one name
Your carmaker's warranty comes with the car. A vehicle service contract is a separate purchase from another company that agrees to pay for listed repairs. In a few states, California among them, the same idea is sold as mechanical breakdown insurance.
Four names can sit behind one contract
- The seller took your money.
- The administrator handles claims with the shop.
- The obligor legally owes the repair money.
- The insurer, if any, backs the obligor.
The ad usually names only the seller. Naming the obligor earns points.
Five clauses to read first
- Waiting period. Often 30 days, sometimes with a mileage condition. A repair that starts inside it is usually yours.
- Cancellation. The full-refund window, then what follows: pro-rata refund, fee, or both.
- Deductible. Per visit or per repair, and whether $0 costs more.
- Exclusions. Wear items, pre-existing conditions, missed maintenance. Keep your receipts.
- Transfer. Whether the contract can go with the car when you sell, and the fee.
The factory clock comes first
While factory coverage runs, a service contract mostly duplicates it. Look up your own terms before you shop.
Confirm any factory term against your VIN with the manufacturer or a dealer. The clock starts at the vehicle's first sale, not when you bought it, and terms vary by model year, trim and market.
Our advertiser's own guides cover what to do as factory coverage winds down and certified pre-owned coverage versus a service contract. (both links go to Click 4 Coverage).
Sales moves that should end the call
A caller who claims to know your warranty status, a mailer dressed as an official notice, a price good only today, a contract shown only after you pay. The FTC has brought cases over these tactics. An honest seller lets you read first.